We get to 61% of emails within 1h. and the other 39% within 8h!
We get to 96% of chats within 5 minutes and the others within 10 minutes!
We get to 95% of calls in our online hours in 2 minutes and get to the others within 1h via email!
We get to 99% of texts within 1h and the others within 5h!
We get to 97% of Facebook messages within 1h and the others within 5h!
We get to 100% of Twitter messages within 1h
*Where Support Is Coming From*
48% Emails (Not Too Accurate As Most Are Repair Tickets or Spam)
7% Web Message
1.3% Voice Mail :confetti_ball:
2.3% Offline Chat