Help Centre

(Recommended)

Available: 24/7  Wait: Instant

Get all your answers instantly on our help centre! Can't find your answer? Use another support option and let us know!

Visit Help Centre

Live Chat

(Next Best Option)

Available: 24/7  Wait: 2 minutes

Chat directly with a CellFurb Rep
and get help with your questions.

Chat With Us

Send An Email

(Non Urgent Recommendation) 

Avail: 10a-11p Wait: 21 min.

Reach us by email. We will be in
touch as soon as possible.

Email Us

Facebook Us

Avail: 10a-11p Wait: 21 min.

Chat directly with a CellFurb Rep
via Facebook Chat!

Our Facebook

Shoot Us A Text

Shoot us a text and text directly with a CellFurb Rep!

Avail: 10a-11p Wait: 12 min.

+1 844-490-0777

Or our Local Numbers

+1 604 245 1251

Whistler

+1 613 900 5775

Ontario

+1 855 349 4417

Revelstoke

Give Us A Call

Available: During Opening Hours Wait: 2-5 min.

Talk to us over the phone for
additional help.

+1 844-490-0777

Or our Local Numbers

+1 604 245 1251

Whistler

+1 613 900 5775

Ontario

+1 855 349 4417

Revelstoke

Note: Phone lines are active during opening hours. We periodically answer throughout the day

Tweet Us/ Message Us

Avail: 10a-11p Wait: 25 min.

Chat directly with a CellFurb Rep
via a Twitter pm or Tweet!

Our Twitter 

Current 7 Day Support Stats

Current Support Stats

We have a current overall response rate of *9.86 hrs!

We get to *44%* of emails within *1h*. and the other *32%* within *8h*!

We get to *99%* of chats within *5 minutes* and the others within *10 minutes*!

We get to *97%* of calls in our online hours in *1 minutes* and get to the others within *1h* via email!

We get to *99%* of texts within *1h* and the others within *5h!*

We get to *98%* of Facebook messages within *1h* and the others within *5h!*

We get to *100%* of Twitter messages within *1h*

*Where Support Is Coming From*

*57%* Emails (Not Too Accurate As Most Are Tickets or Spam)

*18%* Chats

*14%* Voice Mail :disappointed:

*29%* Facebook

*18%* Phone Outbound

*10.7%* Phone Inbound

*3.6%* Offline Chat

*7.1%* SMS

 

*Top Repairs*

iPhone 6 LCD Repair

Assessment

iPhone Battery Replacement

iPhone 5s/ SE LCD Repair